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BACH takes pride in rendering positive results and impacting the lives of those who benefit from our services. We wanted to take this opportunity to share some of the success stories and testimonials of those individuals we serve.

From day one, Charles Lee excelled in his duties as a patient transporter. In Charles’ most early days, while in the midst of a transport, a patient told him that he was deeply grateful for Charles’ way of doing his job and that he made this patient’s hospital visit much better as a result. Similar comments became commonplace for Charles, both directly to him and through the Gold Star Care phone line. He has remained a dedicated and committed Patient Transporter at Mercy working both night and day shifts. His Manager, Beverly Farace, stated Charles was always on the monthly “top ten” list of top performers. To be repeatedly included on the Patient Transportation “top ten” list is a significant challenge.


When an opening for a supervisor became available, Charles’ Manager encouraged him to apply. Through his consistent performance, positive attitude, and work as a top transporter, Charles demonstrated potential. The management team, including Kim Bushnell, Vice President of Patient Care Services, also recognized his leadership potential and Charles was promoted to Patient Transportation Supervisor.


Transitioning from peer to leader of peers can prove to be a difficult move. He has met no resistance from his team. In testament to his values and character, Charles continues to maintain a professional relationship with former peers all the while ensuring that the job gets done correctly. He gets regular support and praise from his team, having earned their respect and trust that he understands their work. Charles holds “group huddles” with his staff to stay in touch and to communicate effectively with his team.


Charles disregards any fear of inadequacies and believes he can overcome challenges presented before him. He believes in continuous learning and skill development, so on his own time he has participated in the Bridge Program at Mercy. He is scheduled to attend the next Leadership Development program at Mercy and is planning to pursue a degree in Business Management.


* Thanks to Dotty Johnson for her research and writing with this story.

Do you have a success story or testimonial you would like to share with our viewers about your experience with BACH? If so, please submit your story to us via email.

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